Returns & Exchanges
At Woolx, we stand behind the quality of our premium merino wool and want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, we offer easy returns and exchanges within 30 days of delivery.
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
Choose between a refund to your original payment method or an exchange, then download and print the prepaid shipping label provided.
Package Your Items
Place your unworn, unwashed items with original tags still attached into the original shipping bag or a similar protective mailer.
Ship It Back
Affix the return label to your package and drop it off at any authorized carrier location; we will process your refund or exchange once it arrives at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing