Frequently Asked Questions
Everything you need to know about our premium wool apparel.
What makes Woolx merino wool different from regular wool?
Woolx uses only ultra-fine merino wool fibers, which are significantly softer and thinner than traditional wool. This ensures our garments are itch-free, breathable, and naturally moisture-wicking for all-day comfort.
How should I care for my Woolx garments?
Most Woolx items are machine washable and dryer safe. We recommend washing on a cold, gentle cycle and tumble drying on low heat. Avoid bleach and fabric softeners to maintain the integrity of the natural fibers.
What is your return and exchange policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return or exchange unworn items with original tags attached within 30 days of delivery.
Do you offer international shipping?
Yes, we ship our premium wool products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Will merino wool keep me cool in the summer?
Absolutely. Merino wool is a natural temperature regulator. It keeps you warm in the winter by trapping heat and cool in the summer by wicking away moisture and allowing your skin to breathe.
How do I determine my correct size?
We provide a detailed size guide on every product page. We recommend measuring a similar garment you own that fits well and comparing it to our charts to ensure the perfect fit.